So, close to
world usability day I give you a story about things that break. Or especially mobile phones that break. You know they are not built to be used other than in the dry comfort of your home or office, away from any type of outdoor environment. If you don’t take care you might use it after a workout or on a cold foggy November morning. Next you know, you have a paper weight or a door stop in your hand. I have heard dozens of these stories and also had the opportunity of experience it myself a couple of times.So this is obviously a common problem, so common that the manufacturers decided to do something about it. So the came up with an excellent idea:
a water indicator, telling the technician that you have been carless enough to
use your phone outdoors. So actually they are not taking care of the real problem but finding a way of blaming the users, their main source of income. (hmm... remind me of another business...). They could actually have solved the real problem here, study how people use their phones and make sure it works in those environments, but no.For the user there are two solutions available right now: Either use a zip-lock plastic bag (I actually asked if that was what they suggested when I handed in my phone). Or you can open up your mobile, locate the indicator and place a piece of scotch-tape over it. That way, when its time for warranty repair you remove the tape and they can't blame you for dropping it in a puddle of water...
My phone then? Well, first time it got back from repair they said it was water damaged - no warranty. So I returned it for another checkup and after a week I got it back. - They just cleaned the connectors and now it’s ok again.